Writerify
One inbox. One real human.
We don't do ticket forms, chatbots, or "expected reply within 3 business days" canned auto-responses. Email us at support@writerify.org and a real person on our team replies — typically inside the hour during business days, always inside 24 hours otherwise.
What can we help with?
Pick the topic that fits — the email lands in the same inbox either way, but a clear subject line gets you a faster answer.
Technical help
Stuck on activation, errors during generation, Amazon scraper hitting block walls, WordPress publish failing — the everyday "the app is doing X" stuff.
support@writerify.org →Refund request
Every paid plan includes a 14-day no-questions-asked refund. Email your license key with subject "Refund request" — Paddle processes it back to your card in 5–10 days.
support@writerify.org →Privacy & GDPR / CCPA
Access, rectify, erase, or port the personal data we hold on you. Same inbox, please put "Privacy request" in the subject so it gets routed correctly. We reply within 30 days as required by law.
support@writerify.org →Security disclosure
Found a vulnerability? Don't file a public issue. Email us with subject "Security" and a write-up — we'll acknowledge within one business day and never publicly disclose without your sign-off.
support@writerify.org →Press & partnerships
Reviewing Writerify, writing about us, building integrations, or running a podcast / YouTube channel? Subject "Partnership" — we'll prioritise it.
support@writerify.org →Billing & invoices
Paddle handles every paid transaction — invoices, VAT receipts, and payment-method updates live in your Paddle customer portal (linked in every receipt email). Lost the link? Mail us and we'll re-send.
support@writerify.org →Response time SLA
- StarterWithin 24 hours on business days
- GrowthWithin 6 hours on business days
- MaxWithin 1 hour, priority queue
- RefundsAcknowledged in 1 business day, all plans
- CriticalLock-out / missing key — top of queue
Business hours
We work Monday–Friday, 09:00–22:00 UTC. Weekends are slower — typically a 12 to 24 hour turnaround on non-urgent threads. Email lands in our queue 24/7; you'll get a confirmation auto-reply instantly, then a real reply within the windows above.
No phone, no chatbot. We run support entirely through email so every conversation is written, searchable, and the same person who replied to message 1 sees message 7. If your case genuinely needs a call (rare), we can schedule one after the initial email triage.
What to include for the fastest reply
The faster we know what's happening, the faster we fix it. If you're emailing about a technical issue, include these five things:
- Your license key — or the Paddle order ID from your receipt.
- Your Writerify version — visible at the bottom of the sidebar inside the app (e.g. "v2.1.42").
- What you were trying to do — one or two sentences.
- The exact error message — copied as text, or a screenshot of the Activity log inside the app.
- What you've already tried — save us asking "have you tried restarting?" three replies in.
Business details
Writerify is operated by Isloo Marketing as an independent software business. Our merchant of record for every paid transaction is Paddle.com — invoices, taxes, and refunds are processed by Paddle on our behalf.
Paddle.com Market Limited is the merchant of record for Writerify purchases (company #08172165, registered in England & Wales). Their full registered address and contact details appear on every Paddle invoice.
Quick answers before you email
Most of what people email us about is one of these five. Read first — save yourself a round trip.
I bought a plan, where's my license key?
Paddle emails the receipt within 1–2 minutes of purchase and our system emails the license key from noreply@writerify.org within 5 minutes. If 15 minutes pass and you still don't see either, check spam / promotions, then email support@writerify.org with your order ID and we'll resend manually.
Can I get a refund?
Yes — every paid plan includes a full 14-day refund, no questions asked. Email us, attach your license key, Paddle processes the refund within 5–10 business days back to your original payment method.
Will I be charged again next year?
No. Writerify is a one-time lifetime purchase — no subscription, no auto-renewal, no recurring charge. Paddle bills your card once, you get the license, and that's it. No "cancel before X date" anxiety.
Can I move my license to a new computer?
Yes. Open Writerify on the current PC → License page → click "Deactivate & release seat". Then activate the same key on your new computer. No extra cost, no waiting.
Do you offer phone support?
We don't run a phone line. Written support gives faster, more accurate answers than phone calls — and our 6-hour response SLA on business days makes phone unnecessary for almost every issue. If your case genuinely needs a call (rare), we can schedule one after the initial email triage.